Service Terms - Website Development Project

Enterprise Technology will provide one-time website project support as mutually agreed between both parties entering into the Service Partnership Agreement (SPA).

Project work requests will be prioritized and assigned via a project board and will be scheduled on a first-come-first-served basis.  

The nature of work to be completed may include the following: 

• Initial consultation for site functionality, hosting, and maintenance needs.

   

• Design and build of an ASU Web Standards compliant, Webspark website.
• Addition of new compliant functionality or design elements as mutually agreed.
• Migration of content; all content must be provided at the start of development.
• Coordination of the site launch.
• Training to empower you to manage your site.
• A project team that may include project managers, web developers, visual designers, and UX designers.

Post-project maintenance for websites created as part of this agreement is not included. Website Maintenance may be added on with a separate agreement at the end of this project or later if desired but must meet the following criteria: 

1. Enterprise Technology has completed a developer review of the website(s). 

2. Enterprise Technology has confirmed that it can support the website(s) based on current code base, architecture, and staffing availability.

    

If you are interested in subscribing to these services, learn more about our Annual Subscription for Website Maintenance and Support and contact ET Web Services to start the process. 

To maintain a balanced work life, our developers will work the following hours and days: 

8:00 AM to 5:00 PM; Monday to Friday except for Arizona State University recognized holidays. 

The customer will be responsible for adhering to the following standards and procedures: 

Through the implementation of data-driven web guidelines and standards, the university deploys highly effective strategies for information architecture, design, web analytics, search engine optimization and security. 

Your sites must be built in compliance with ASU web standards.

It is the customer's and/or website owner's responsibility to ensure that continued compliance is met. 

Web accessibility means making your website and its contents accessible to everyone, regardless of their abilities or the device they are using. Webspark is built with accessibility in mind.  

It is the customer's and/or website owner's responsibility to ensure that all website content conforms with level AA of Web Content Accessibility Guidelines. 

• Responsibilities and resources are available at ASU IT Accessibility.
• Learn more about Writing Accessible Content.
• Learn more about Video Captioning Guidelines.
• To ensure that your pages are accessible to persons with disabilities you can perform an ASU Web Accessibility Audit. 

• Acquia hosting is not included and invoiced separately from this agreement, unless otherwise specified. For more information please visit 

• Hosting Services

• Acquia Hosting Plans and Pricing

• Acquia Service Level Agreement (SLA)

   

Acquia-hosted websites are not suited to collect/store highly sensitive information.

• Learn more about ASU IT Standards.

   

It is the website owner's responsibility to ensure continued compliance is met. Please work with the ASU Cybersecurity team if you have questions. 

Website vulnerabilities must be addressed to ensure a strong security posture at Arizona State University. 

Website owners and stewards are responsible for the following: 

• Collaborating with ASU Cybersecurity to gain access and training to applicable tools that will facilitate learning and understanding within their department. Learn more at Get Protected IT Vulnerabilities.

• Requesting vulnerability scanning via Get Protected Web App Scanning and specifying what environments (DEV, TEST, LIVE) shall be scanned, and risk acceptance.

   

For more information visit the ASU IT Standards.

The customer's and/or website steward/owner is the content expert of their websites and must adhere to the current university policies for content. 

The customer and/or website steward/owner is responsible for content management, information/site architecture and compliance with best practices and standards as outlined by ASU’s Marketing Hub's Web Standards and Guidelines.

Siteimprove is available to the university community to identify issues such as broken links, misspelled words and SEO concerns.

Enterprise Technology will work with the customer to ensure that sign off and approval occurs for development deliverables. 

The customer and/or website owner is responsible for reviewing and testing completed development work to ensure that deliverables look and function per expectations and scope. Written sign-off will be required.